Refund policy

Refund Policy
Effective Date: 1st March 2025

We want you to be delighted with your purchases, so our team inspects all items before they are shipped. As such, we do not accept returns or refunds, and we appreciate your understanding in this matter.

However, if you have received a damaged or defective item, you may initiate a 1-to-1 exchange and return it within 14 days of receiving your order. The item(s) must be unused, in their original packaging, and in the same condition as when you received them.

To initiate an exchange or return, please contact us at [support email] or [customer support phone number]. Kindly include the following information in your email:

• Photos of the damaged/defective item(s)
• Your name and order number
• The item(s) you wish to exchange
• The reason for the exchange

Our team will review your case and contact you via the initial communication platform. If you contact us via email, please check your spam or junk folders to ensure you don't miss our response.

We reserve the right to make the final decision in the event of any disputes.